Canon Australia has advised that some PowerShot S100 units
(with the serial numbers listed below) may encounter a lens error due to a part
becoming disconnected inside the lens. In particular, this lens error may occur
when the camera is used in certain environmental conditions such as high temperature
and/or humidity.
The only products
that are affected have a serial number that falls within a particular
range. That is, any serial number where the first and second digits are any
number from “29” through “41.” The serial
number can be found on the bottom of the camera.
For example: “29xxxxxxxxxx”,
“30xxxxxxxxxx”………”41xxxxxxxxxx”
(The [x] characters shown above represent the remaining
characters of the product’s serial number.)
If your camera’s serial number does not fall within the
range above, you have nothing to worry about and may disregard this notice.
Affected products that exhibit this phenomenon will be repaired free of charge by Canon
Australia, regardless of the warranty status, if it is confirmed that the lens
error has been caused by disconnection of the part inside the lens.
If you do own an affected product, you may contact Canon Australia Services & Support on
13 13 83 (local call) to arrange for
the repair to be carried out.
Canon Australia apologises to owners of affected products for
any inconvenience caused.
Read more about this service notification on the Canon Australia website.
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